I've reapeated the steps to restore the computer again but this time without running CC Cleaner. The computer had on it a free trial of Officeģ65 & Macafee, I would un install those then,thinking I'm doing the sensible thing I would run 'CC Cleaner' After describing to him how I restore the computer too factory settings he asked me what I do next. Just thought I'd let you know the problem has been solved following a conversation with an I T guy at work. It is unfortunately true that upgrades to Windows can make other hardware & software incompatible. You could always use disc imaging software like Macrium reflect to backup your 8.1 before updating to 10 then if it doesn’t fix the problem or you experience other problems you can quickly return to Hopefully Windows 10 will fix the problem you’re having.
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